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File a Claim

Marshall Ferret guarantees that your ferret is neutered and descented and free of congenital defects. Congenital defects are abnormalities that are present at birth and are not considered hereditary. The following are NOT covered by the Marshall Guarantee: colds, influenza, bacterial conditions, viruses, acquired diseases, growths, tumors, cancers, or any condition caused by a parasite or unknown loss. Before leaving our farm, all Marshall ferrets receive two vaccines for distemper—one at 7 weeks and a second at 9 weeks. We recommend an additional distemper vaccine after 11 weeks of age and a rabies vaccine after 12 weeks of age and then both annually. The guarantee is effective for one year from the date of purchase and will not exceed  your purchase price of the pet. Your ferret must remain on Marshall Premium Ferret Diet to keep the guarantee valid.

 

We are so sorry that you have lost your pet. Please fill out the form below to start a claim and a customer solutions concierge will contact you within 3 business days. Thank you.

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Please upload photos of: 1. Original sales receipt / 2. Proof of purchase from Marshall Premium Diet / 3. Your copy of the 1 yr. guarantee / 4. A statement from a licensed vet noting a congenital diagnosis. You can also email this information to ferrets@marshallpet.com or call our customer solutions: 800.292.3424

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